Keep jewelry in separate compartments or pouches to prevent pieces from scratching or tangling with each other. Store jewelry away from direct sunlight, as prolonged exposure can cause gemstones and metals to fade or tarnish.
Clean your jewelry regularly to remove dirt, oils, and sweat that can accumulate over time. Use a soft, lint-free cloth to gently wipe the surface. For deeper cleaning, use a mild, non-abrasive jewelry cleaner.
Avoid wearing delicate jewelry during activities that may subject it to impact, such as playing sports or doing heavy chores. When not wearing your jewelry, store it in a safe place where it won't get bumped or knocked around.
Do not wear delicate jewelry during activities that may subject it to impact, such as playing sports or doing heavy chores. When not wearing your jewelry, store it in a safe place where it won't get bumped or knocked around.
ONLINE RETURN POLICY
We understand the challenges of ordering jewelry online and know it's a personal, and at times, difficult decision. If you feel what you have ordered is not right for any reason, please send it back to us insured.
The jewelry must arrive:
- Unworn / Unopened
- Within 14 days or receiving the order
- In original packaging
- With receipt of purchase
If all of these requests are met, you will receive a full refund minus the shipping charge to your original purchasing method. If not, a gift card or store credit will be issued.
Please send Returns to:
11901 NE Village Plaza #147
Kirkland, WA 98034
Please include all of your contact information inside of the package along with the jewelry. We cannot process returns without customer information enclosed. We also like to know why you are returning it, let us know in a note if you can!
Notes about Exchanges + Refunds
- We do not refund the shipping and handling costs once an order has been sent.
- Prepaid shipping labels are not issued unless the return/exchange is due to a manufacturer defect or original shipping error on our part.
- When we receive your return/exchange in our returns department you will be notified and your return/exchange will be processed.
- If the jewelry you are exchanging is less than the price of your original jewelry we will credit your account the difference.
- If the jewelry you are exchanging in more than the price of your original jewelry we will need to collect payment before sending your exchange.
- We are unable to repair damaged or broken jewelry after being worn.
- Due to the nature of body jewelry, we cannot accept returns or exchanges once the bag has been opened — no exceptions.