Careers

JOIN OUR TEAM

Rion is a high end jewelry and piercing studio with an emphasis on unique, high quality pieces from our own brand, along with those from local artisans.  To be an employee with us is to unite with this mission + promise, and support one another’s growth through kindness, integrity, hustle (the fun kind!), and optimism.

These attributes are important tenets of our organizational culture which we believe is continuously being shaped by the innumerable daily actions/decisions we each make, thereby crystallizing these tenets as core values. Quite simply, our ability to deliver on our promise to our customers and each other relies intrinsically on the makeup of our team, thereby placing the development of our team at the forefront of our focus.

AVAILABLE POSITIONS AT RION

Job Summary:

The Studio Manager oversees the general business, sales/profitability, operations, and organizational culture within the studios. Ensuring the well-being of the studio and its staff and representing our organization in a positive and professional manner. Helping to coordinate special events like pop-ups, and other community outreach, is also an important component of the RION Studio Manager role. Reports to the District Manager.

Responsibilities and Duties:

  • Lead by example, ensure client-centric and professional behaviors are exhibited at all times
  • Facilitate a positive environment and experience for clients and staff, with an emphasis on a fun, motivational, and inclusive culture
  • Develop the team, retain top talent, and drive positive results by coaching, counseling, and inspiring employees
  • Partner with Co-Leads to ensure all training & educational needs are met with all staff, follow-up with new hires at 15, 30, 60 and 90 day mark to ensure completion of training and identify opportunities
  • Set professional goals and provide consistent performance feedback through weekly 1:1s with all staff to support growth and development
  • Maintain a positive culture that celebrates and rewards great retail sales, 5 star reviews, client experiences including recognition for going above and beyond, shout outs and communicating stories about jobs well done
  • Complete and deliver mid-year touchbases and annual performance reviews
  • Mediate conflicts and/or escalate to District Manager as appropriate
  • Provide consistent performance feedback, in the moment coaching, and drive accountability with all staff
  • Build and maintain client relationships
  • Identify opportunities to continually fine-tune an elevated client retail experience
  • Maintaining and optimizing visual merchandising
  • Monthly supply order and maintenance of budgets
  • Manage day to day studio operations and administrative tasks to ensure profitability and maximum efficiency
  • Maintain clear two-way communication with the District Manager, Retail
    Operations Manager, Co-Leads, Piercers and all Counter Staff
  • Organize and facilitate monthly studio meetings
  • Attend and participate in weekly conference call
  • Review/interpret financial and operational reporting - Identify underperforming
    metrics and generate strategic solutions that leverage existing tools, programs and resources
  • Create a Daily Goal Sheet to assist in achieving monthly financial goals through
    proper allocation (daily goals). Monitor sales and adjust daily sales goals
    accordingly with Co-Leads
  • Maintain awareness and responsibility for a positive online representation via
    social media.
  • Work with Marketing Manager and District Manager to deliver weekly content such as, but not limited to: approved ear curations, photos of piercing clients,
    video clips/photos promoting new jewelry, etc.
  • Help coordinate community outreach like local collaborations and pop-ups to grow brand awareness.

Qualifications and Skills:

  • 3+ years’ experience in luxury retail management
  • Experience with and love of jewelry and body adornment a major plus!
  • Highly organized, methodical and meticulous
  • A genuine commitment to equity, inclusion, and compassion for those around you
  • A critical thinker with attention to detail and accuracy
  • Effectively able to multi-task and delegate
  • Can work well autonomously as well as within a team
  • Excellent written and verbal communication skills
  • Weekend availability

If interested - send your resume and cover letter to: careers@rionjewelry.com

Job Summary:

We are looking for professional piercers who maintain a high standard for quality, safety, and professionalism, and are passionate about creating a positive client experience. 

Responsibilities and Duties:

  • Consult with clients to assist with jewelry and piercing curation
  • Maintain a high level of professionalism with an emphasis on safety
  • Set up and break down piercing spaces according to health and safety guidelines
  • Educate clients on piercings and placements so they can make an informed decision
  • Communicate clearly with counter staff and managers to support the needs of the clients and studio
  • Model company values in all actions, communications, and decision-making. Including a genuine commitment to equity, inclusion, and compassion for those around you

Qualifications and Skills:

  • APP Certified or completion of apprenticeship with an APP studio
  • Passionate about positive and judgment free customer experiences 
  • Knowledge of, and experience with, with cleaning procedures and supplies, such as Statim Autoclaves
  • An “Ideal Team Player.” Can work autonomously as well within a group
  • Understands customer service principles and what creates an excellent customer experience
  • Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping our customers

If interested - send your resume and cover letter to: careers@rionjewelry.com

Job Summary:

We are in need of an experienced Jewelry Sales Associate for our new fine jewelry and piercing studio, Rion. Our ideal candidate will be knowledgeable about types of gemstones, metals, styles, and more, with the ability to offer professional customer service and care that meets our high standards. Experience with body piercing/adornment is a huge plus. 

Responsibilities and Duties:

- Provide excellent customer service by being polite, friendly, knowledgeable, and present to help clients and co-workers

- Maintain an in-depth knowledge of all Rion jewelry and designs to be able to exceed all client expectations

- Be dedicated to building positive customer relationships

- Work to maintain an attractive store appearance, with a high level of cleanliness and beautiful product presentation 

- Committed to working as part of a team to achieve individual, studio, and organizational goals

- Handle client information and appointment details with accuracy and efficiency 

- Be knowledgeable of security standards and procedures

Qualifications and Skills:

- 3+ years’ experience in jewelry retail sales

- Experience with, and love of, jewelry and body adornment a major plus!

- Highly organized, methodical, and meticulous

- Enthusiastic and positive attitude

- Clear and effective ability to communicate

- A genuine commitment to equity, inclusion, and compassion for those around you

- A critical thinker with attention to detail and accuracy

- Effectively able to multi-task and delegate

- Can work well autonomously as well as within a team

- Excellent written and verbal communication skills

We encourage applications from people of color, women, those with disabilities, LGBTQIA individuals, immigrants, and anyone else who has faced discrimination or oppression as a result of their identities. 

Studies have shown that folks of historically marginalized groups will often only apply to a job if they meet or exceed the listed qualifications. If you believe that you could be a good fit for our company, but don’t quite hit every requirement, please do still apply, we would love to hear from you!

If interested - send your resume and cover letter to: careers@rionjewelry.com